Privacy Policy

Effective date: November 7, 2026

Information we collect

• Contact and membership inquiries: Your name, email address, phone number when provided, message, and information you choose to include about your interests or membership inquiry.
• Email signups: Your email address, optional first name, and consent to receive updates. Signups are currently saved through our website; we have not connected a separate email marketing platform.
• Store accounts and transactions: Account and contact information, billing and shipping details, items ordered, transaction status, and related communications. Our storefront is provided by Ecwid by Lightspeed. Payment information is handled through the payment services offered at checkout.
• Age verification: Our checkout uses AgeChecker.Net, which may request identifying information, date of birth, and a government-issued ID image. Information entered into its verification interface is handled by AgeChecker.Net and its verification partners. We receive verification results associated with the checkout.
• Messages and chat: Information you send by email, contact forms, or our Chatway live-chat widget, including the contents of your messages.
• Technical information: Our website and service providers may process IP address, browser and device information, pages requested, timestamps, referring pages, and security or error logs. Cookies and similar technologies support accounts, shopping carts, security, and preferences.

You decide what to include in free-text fields. Please avoid submitting identification documents, payment card details, medical records, or other unnecessary sensitive information through general forms, email, or chat. Use the designated checkout and verification interfaces when those details are requested.

How we use information

We use information to respond to questions, follow up on membership interests, provide requested community information, manage email subscriptions, operate accounts and orders, verify age, support visitors, maintain the website, prevent fraud and abuse, keep necessary records, and meet applicable legal obligations. A membership inquiry does not automatically create an approved membership.

Spiritual interests, beliefs, or health-related experiences may be sensitive. If you voluntarily share them, we use them to address your inquiry or requested support. General website forms and chat are not a confidential clinical intake system.

When information is disclosed

Golden Grove does not sell or rent personal information, share it for targeted advertising, or use advertising pixels such as Meta Pixel or Google Ads.

Information may be disclosed to providers that help operate our website and services, including hosting, security, form storage, email delivery, live chat, storefront, payment, shipping, and age-verification providers, as needed for their functions. We may also disclose information when required by law, to respond to lawful requests, or to protect the rights, safety, and security of our community and services.

These providers have their own privacy practices. Relevant policies include Lightspeed / Ecwid, AgeChecker.Net, and Chatway. We do not set their independent retention periods or control all information they collect.

Cookies, local storage, and outside services

Our site uses cookies or browser storage for functions such as store sessions, carts, age confirmation, accessibility preferences, and security. The introductory age confirmation can remember your response for 30 days; it does not replace checkout age verification. You can clear or restrict cookies and local storage through your browser, although some features may stop working.

The Find Your Path intention and preparation reflections run in your browser; their answers are not submitted through those quizzes. Other forms or interactive tools may collect information when you submit it.

Embedded services, including maps and live chat, can receive technical information when they load or are used. External booking, event registration, and social-media sites apply their own policies when you visit them. Third-party services may use cookies or collect activity across websites under their own policies.

Our website does not currently change its functionality in response to a browser’s Do Not Track signal. Golden Grove does not sell personal information or share it for cross-context behavioral advertising, regardless of whether a Global Privacy Control signal is enabled.

Your choices and requests

You can choose not to submit optional information. To stop Golden Grove promotional emails, email us with “Unsubscribe” in the subject, or use an unsubscribe link when one is provided. Necessary account, order, security, or service messages may still be sent.

You may contact us to request access to, correction of, or deletion of personal information we hold, or to ask about our practices. Depending on where you live and which laws apply, you may have additional privacy rights. We may need to verify your identity before acting and may retain information where legally required or permitted. Please do not email an ID document unless we have arranged an appropriate method. We will not discriminate against you for exercising applicable privacy rights.

Retention and security

Retention depends on the information and its purpose, including responding to inquiries, maintaining an ongoing relationship, fulfilling orders, accounting, legal requirements, security, and resolving disputes. We do not apply a single retention period to every record. Deletion from active systems may not immediately remove copies in backups or records held independently by providers.

We use website security measures intended to protect information, but no website, transmission, or storage system can be guaranteed completely secure. Service providers may process information in the United States or other locations under their own practices and applicable requirements.

Age restrictions

Our age-restricted offerings are intended for adults 21 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address it.

Changes to this policy

We will post changes on this page and update the effective date. When required, we will provide additional notice or obtain consent before making applicable changes to how information is used.

Contact Golden Grove

Fellowship of the Golden Grove
14084 Ventura Blvd., Suite B
Sherman Oaks, CA 91423
[email protected]